All Systems Operational

Updated a few seconds ago

Scheduled Maintenance

Planned Vocus Outage - Scheduled MaintenancePlanned Maintenance

Schedule

May 23, 2023 12:00AM - 6:00AM AEST

Components

Sydney DC, Shared servers (Fluccs), Shared servers (Exigent)

Locations

Sydney

Description

Dear Customer, We wish to advise the following Planned Outage has been scheduled by Vocus. Change reference: CHG1637855 Work Start Date/Time: 23-05-2023 00:00:00 AEST Work End Date/Time: 23-05-2023 06:00:00 AEST Location: Alexandria, NSW Impact: OutageExpected Outage: Up to 30 Minutes Description of Work: Planned network maintenance. Services List: ServiceProductMET290738Metro Ethernet Vocus apologises for any inconvenience this work may cause. If you require assistance, please open a support ticket via the Fluccs Client Area.

Brisbane DC




Operational

Sydney DC




Operational

Melbourne DC




Operational

Public cloud (Fluccs)




Operational

Shared servers (Fluccs)




Operational

Shared servers (Exigent)




Operational

VPS (Fluccs)




Operational

VPS (Exigent)




Operational

Smartermail




Operational

Migrations




Operational

Phone System




Operational

Client area




Operational

1

Upcoming Maintenances

0

Active Incidents

0

Active Maintenances

History (Last 14 days)

Scheduled Maintenance: SmarterMail UpdatesPlanned Maintenance

Description

We will be performing an update for SmarterMail tonight 1st June 2023 at 1 AM Description of work: SmarterMail upgrade Impact: SmarterMail service won't be available for 30 to 60 mins. If you need assistance during that time, please use the Livechat on our website: https://fluccs.com.au Expected outage period: 30 to 60 mins If you have any questions prior to the maintenance windows, then please open a ticket from your client area and we will be happy to address any concerns you may have.


Components

Smartermail


Locations

Brisbane


Schedule

June 1, 2023 1:00AM - June 1, 2023 2:00AM AEST


June 1, 2023 2:12AM AEST
[Update] The smartermail server maintenance has been completed.

June 1, 2023 1:35AM AEST
[Update] We have started the Maintenance work
Scheduled Maintenance: SmarterMail UpdatePlanned Maintenance

Description

The Smartermail development team have released a new patch to fix the “Memory leak” bug. We will perform the Upgrade of Smartermail tomorrow night (27/05/2023) at 10PM AEST. Description of work: Windows updates and Smartermail update Impact: During the maintenance window, we will need to reboot the server several times to apply Windows updates. We estimate that the reboots will take 5-10 min and might occur 2-3 times in the first 60 min of the maintenance window. Once the Windows updates are completed, we will run the Smartermail update, and we estimate that emails will be unavailable for 30 to 40 min. Expected outage period: Windows updates: 5-10 minute 2-3 times Smartermail upgrade: 15-20 minutes If you have any questions, then please open a ticket from your client area and we will be happy to address any concerns you may have


Components

Smartermail


Locations

Brisbane


Schedule

May 27, 2023 10:00PM - May 27, 2023 11:00PM AEST


May 27, 2023 11:35PM AEST
[Update] We have completed the maintenance. Thanks for your cooperation.

May 27, 2023 10:32PM AEST
[Update] Maintenance is started
Client area upgrade: https://cloudportal.exigent.com.au/Planned Maintenance

Description

We will be performing an upgrade of our client system tonight at 11PM in order to improve the security, the customer experience and provide additional services to our valuable clients. Description of work: Client system upgrade Impact: The client area won't be available for 60 to 90min. If you need assistance during that time, please use the Livechat on our website: https://fluccs.com.au. Expected outage period: 60 to 90 min If you have any questions prior to the maintenance windows, then please open a ticket from your client area and we will be happy to address any concerns you may have.


Components

Client area


Locations

Brisbane


Schedule

May 24, 2023 11:00PM - May 25, 2023 1:00AM AEST


May 26, 2023 1:11PM AEST
[Update] We had some issues with the CRON, which has now been fixed. the maintenance is now closed.

May 24, 2023 10:51PM AEST
[Update] As scheduled, we're starting the maintenance.
Client area upgrade: https://clients.fluccs.com.au/Planned Maintenance

Description

We will be performing an upgrade of our client system tonight at 11PM in order to improve the security, the customer experience and provide additional services to our valuable clients.  Description of work: Client system upgrade Impact: The client area won't be available for 30 to 60min.  If you need assistance during that time, please use the Livechat on our website: https://fluccs.com.au.  Expected outage period: 30 to 60 min If you have any questions prior to the maintenance windows, then please open a ticket from your client area and we will be happy to address any concerns you may have.


Components

Client area


Locations

Brisbane


Schedule

May 22, 2023 11:00PM - May 23, 2023 12:00AM AEST


May 23, 2023 12:51AM AEST
[Update] The maintenance is now completed, you can now login to the client area. If you still have issues logging in, please contact us on our Livechat or give us a call during business hours.

May 23, 2023 12:08AM AEST
[Update] The update is taking longer than planned, we will keep you updated with the progress.

May 22, 2023 11:06PM AEST
[Update] As scheduled, we will start the maintenance on the client area.
Emergency update - SmartermailPlanned Maintenance

Description

In the light of the recent load issues we have had with our Smartermail server.  We have been back and forth with Smartermail Support for the past few weeks and they have identified a bug. They have suggested to upgrade to the later version of Smartermail to mitigate the situation and to apply a work around. The Smartermail development team are currently working on a permanent fix for the “Memory leak” bug and should be available in the next release, or the one after. They haven’t provided an ETA yet. We will perform the Upgrade of Smartermail tonight (18/05/2023) at 10PM AEST. Description of work: Windows updates and Smartermail update Impact: During the maintenance window, we will need to reboot the server several times to apply Windows updates. We estimate that the reboots will take 5-10 min and might occur 2-3 times in the first 60 min of the maintenance window. Once the Windows updates are completed, we will run the Smartermail update, and we estimate that emails will be unavailable for 30 to 40 min. Expected outage period: Windows updates: 5-10 minute 2-3 times Smartermail upgrade: 15-20 minutes   If you have any questions, then please open a ticket from your client area and we will be happy to address any concerns you may have


Components

Smartermail


Locations

Brisbane


Schedule

May 18, 2023 10:00PM - May 18, 2023 11:30PM AEST


May 18, 2023 11:36PM AEST
[Update] Windows updates and Smartermail updates are completed now. We ensured all services are working fine on the server. If you have any issues with your service(s), please open a support ticket and we'll be happy to address any concern you may have.

May 18, 2023 10:01PM AEST
[Update] As scheduled, we will start the maintenance on Smartermail.
Smartermail Server SLOWOperational

Incident Status

Operational


Components

Smartermail


Locations

Brisbane



May 18, 2023 11:35PM AEST
[Resolved] Windows updates and Smartermail updates are completed now. We ensured all services are working fine on the server. If you have any issues with your service(s), please open a support ticket and we'll be happy to address any concern you may have.

May 18, 2023 11:49AM AEST
[Monitoring] The Smartermail server is performing as per usual, including the speed of the server. We will monitor this to ensure the issue has been resolved.

May 18, 2023 11:22AM AEST
[Identified] The Smartermail server is running slower than usual, causing emails to send & receive slower than usual. We're investigating the issue to bring the server back up to regular speed & performance. The server is still operational.
SmarterMail ServerService Disruption

Incident Status

Service Disruption


Components

Brisbane DC, Smartermail


Locations

Brisbane



May 18, 2023 8:05AM AEST
[Resolved] We are pleased to inform you that our SmarterMail server is currently operating smoothly. We have diligently monitored its performance for several hours and can confirm that it is functioning optimally at this time.

May 17, 2023 6:13PM AEST
[Identified] The server has been rebooted and it's back online. We will be monitoring the server for the next few hours.

May 17, 2023 6:06PM AEST
[Investigating] We received an alert on the smartermail server and we noticed that the Smartermail service is under load. We need to reboot the server to reduce the load.