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All Systems Operational

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Scheduled Maintenance

Schedule

December 10, 2021 10:00PM - 11:00PM AEST

Components

Shared servers (Fluccs)

Locations

Brisbane, Sydney, Melbourne

Description

We will be performing security updates on bundaberg.myownserver.net on 10th Dec at 10 PM. The server will need to restart and all services will be unavailable during this time.

Schedule

December 10, 2021 11:00PM - December 11, 2021 12:00AM AEST

Components

Shared servers (Fluccs)

Locations

Brisbane, Sydney, Melbourne

Description

We will be performing security updates on uluru.myownserver.net on 10th Dec at 11 PM. The server will need to restart and all services will be unavailable during this time.

Brisbane DC




Operational

Sydney DC




Operational

Melbourne DC




Operational

Public cloud (Fluccs)




Operational

Shared servers (Fluccs)




Operational

Shared servers (Exigent)




Operational

VPS (Fluccs)




Operational

VPS (Exigent)




Operational

Smartermail




Operational

Migrations




Operational

2

Upcoming Maintenances

0

Active Incidents

0

Active Maintenances

History (Last 14 days)

Description

We will be performing a major regular upgrade of our Cloud service in order to improve the security and performance. As this affects all Hypervisors on the zone, we need to migrate the server where you service is hosted to a different Hypervisor. In order to reduce the downtime, we will attempt a hot migration, which will allow the server to still be accessible during the migration. However, if the hot migration is not successful, we will need to perform a cold migration, which means the server will be offline for 15-30 minutes during each move between Hypervisors. Description of work Cloud infrastructure upgrade Affected Services fraser.myownserver.net birdsville.myownserver.net Maintenance Dates First migration Date: Friday 3rd of December 2021 – 10:00 PM AEST Second migration Date: Monday 6th of December 2021 – 10:00 PM AEST Impact If the hot migration doesn’t complete successfully, the server will be offline while we perform the cold migrations. Potential outage period 15-30 minutes, per migration If you have any questions, please let us know by submitting a support ticket through your Client Area account, where we will be happy to assist.


Components

Shared servers (Fluccs)


Locations

Brisbane


Schedule

December 6, 2021 10:00PM - December 7, 2021 12:00AM AEST



December 7, 2021 12:01AM AEST
[Update] Scheduled maintenance is complete.

December 6, 2021 10:00PM AEST
[Update] Scheduled maintenance is starting.
Node down on the cloudPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Public cloud (Fluccs)


Locations

Brisbane




December 6, 2021 10:19AM AEST
[Resolved] All VM were migrated to other nodes and are all up and running. We will run a throughout diagnostic on the node and will schedule the migration back to this node once it's stable.

December 6, 2021 9:02AM AEST
[Identified] We have identified a node down on the cloud, we are currently migrating all VM to a new node, so we can investigate what's going on with the node.

Description

We will be performing a major routine upgrade of our Cloud service in order to improve security and performance. As this affects all Hypervisors on the zone, we have to make sure that they are all powered down in order to perform the upgrade and reduce the duration of the maintenance window. Description of work: Cloud infrastructure upgrade Affected Services: Resellers and shared Web hosting Maintenance Window: Start Date: Saturday 4th of December 2021 - 10:00 PM End Date: Sunday 5th December 2021 - 02:00 AM Impact All websites and emails hosted on the shared servers will be unavailable for up to 4 hours during the maintenance window. Expected outage period: 3 - 4 hours If you have any questions, please let us know by submitting a support ticket through your Client Area account, where we will be happy to assist.


Components

Shared servers (Fluccs)


Locations

Brisbane


Schedule

December 4, 2021 10:00PM - December 5, 2021 2:00AM AEST



December 5, 2021 2:00AM AEST
[Update] Scheduled maintenance is complete.

December 4, 2021 10:00PM AEST
[Update] Scheduled maintenance is starting.

Description

========================================== UPDATE - 2/12/2021: We would like to update you on the Cloud platform update. In order to minimize the downtime we tried to reboot the compute nodes in the compute zone one by one. Due to the major changes in version we can’t run some compute nodes on the new version and others on the old version. Onapp support informed us before we performed the upgrade that both version were compatible, but we found out after the first node was upgraded that it wasn't. The only solution for this problem is to reboot all compute nodes at the same time and complete the upgrade. In order to avoid further outages we have scheduled this reboot for the 4th December at 00:00. The maintenance window we allowed for this maintenance is 6 hours, however we expect that your server will be offline for a maximum of 4 hours. We apologise for the inconvenience caused but this is the only solution to avoid any unexpected outages. ========================================== We will be performing a major regular upgrade of our Cloud service in order to improve the security and performance. As this affects all Hypervisors on the zone, we need to migrate the server where you service is hosted to a different Hypervisor. In order to reduce the downtime, we will attempt a hot migration, which will allow the server to still be accessible during the migration. However, if the hot migration is not successful, we will need to perform a cold migration, which means the server will be offline for 15-30 minutes during each move between Hypervisors. Description of work Cloud infrastructure upgrade Affected Services toowoomba.myownserver.net gladstone.myownserver.net Maintenance Dates First migration Date: Tuesday 30th of November 2021 – 10:00 PM AEST Second migration Date: Thursday 2nd of December 2021 – 10:00 PM AEST Impact If the hot migration doesn’t complete successfully, the server will be offline while we perform the cold migrations. Potential outage period 15-30 minutes, per migration If you have any questions, please let us know by submitting a support ticket through your Client Area account, where we will be happy to assist.


Components

Shared servers (Fluccs)


Locations

Brisbane


Schedule

December 4, 2021 12:00AM - December 4, 2021 6:00AM AEST



December 4, 2021 6:00AM AEST
[Update] Scheduled maintenance is complete.

December 4, 2021 12:00AM AEST
[Update] As scheduled, we are starting the migration.

Description

We will be performing a major regular upgrade of our Cloud service in order to improve the security and performance. As this affects all Hypervisors on the zone, we need to migrate the server where you service is hosted to a different Hypervisor. In order to reduce the downtime, we will attempt a hot migration, which will allow the server to still be accessible during the migration. However, if the hot migration is not successful, we will need to perform a cold migration, which means the server will be offline for 15-30 minutes during each move between Hypervisors. Description of work Cloud infrastructure upgrade Affected Services ladyeliott.myownserver.net bowen.myownserver.net Maintenance Dates First migration Date: Wednesday 1st of December 2021 – 10:00 PM AEST Second migration Date: Friday 3rd of December 2021 – 10:00 PM AEST Impact If the hot migration doesn’t complete successfully, the server will be offline while we perform the cold migrations. Potential outage period 15-30 minutes, per migration If you have any questions, please let us know by submitting a support ticket through your Client Area account, where we will be happy to assist.


Components

Shared servers (Fluccs)


Locations

Brisbane


Schedule

December 3, 2021 10:00PM - December 4, 2021 12:00AM AEST



December 4, 2021 12:01AM AEST
[Update] Scheduled maintenance is complete.

December 3, 2021 10:00PM AEST
[Update] Scheduled maintenance is starting.

Description

We will be performing a major regular upgrade of our Cloud service in order to improve the security and performance. As this affects all Hypervisors on the zone, we need to migrate the server where you service is hosted to a different Hypervisor. In order to reduce the downtime, we will attempt a hot migration, which will allow the server to still be accessible during the migration. However, if the hot migration is not successful, we will need to perform a cold migration, which means the server will be offline for 15-30 minutes during each move between Hypervisors. Description of work Cloud infrastructure upgrade Affected Services fraser.myownserver.net birdsville.myownserver.net Maintenance Dates First migration Date: Friday 3rd of December 2021 – 10:00 PM AEST Second migration Date: Monday 6th of December 2021 – 10:00 PM AEST Impact If the hot migration doesn’t complete successfully, the server will be offline while we perform the cold migrations. Potential outage period 15-30 minutes, per migration If you have any questions, please let us know by submitting a support ticket through your Client Area account, where we will be happy to assist.


Components

Shared servers (Fluccs)


Locations

Brisbane


Schedule

December 3, 2021 10:00PM - December 4, 2021 12:00AM AEST



December 4, 2021 12:01AM AEST
[Update] Scheduled maintenance is complete.

December 3, 2021 10:00PM AEST
[Update] Scheduled maintenance is starting.

Description

We will be performing a major regular upgrade of our Cloud service in order to improve the security and performance. As this affects all Hypervisors on the zone, we need to migrate the server where you service is hosted to a different Hypervisor. In order to reduce the downtime, we will attempt a hot migration, which will allow the server to still be accessible during the migration. However, if the hot migration is not successful, we will need to perform a cold migration, which means the server will be offline for 15-30 minutes during each move between Hypervisors. Description of work Cloud infrastructure upgrade Affected Services weipa.myownserver.net bundaberg.myownserver.net uluru.myownserver.net Maintenance Dates First migration Date: Monday 29th of November 2021 – 10:00 PM AEST Second migration Date: Wednesday 1st of December 2021 – 10:00 PM AEST Impact If the hot migration doesn’t complete successfully, the server will be offline while we perform the cold migrations. Potential outage period 15-30 minutes, per migration If you have any questions, please let us know by submitting a support ticket through your Client Area account, where we will be happy to assist.


Components

Shared servers (Fluccs)


Locations

Brisbane


Schedule

December 1, 2021 10:00PM - December 2, 2021 12:00AM AEST



December 2, 2021 12:00AM AEST
[Update] The maintenance is now completed.

December 1, 2021 10:00PM AEST
[Update] As scheduled, we are starting the migration.

Description

We will be performing a major regular upgrade of our Cloud service in order to improve the security and performance. As this affects all Hypervisors on the zone, we need to migrate the server where you service is hosted to a different Hypervisor. In order to reduce the downtime, we will attempt a hot migration, which will allow the server to still be accessible during the migration. However, if the hot migration is not successful, we will need to perform a cold migration, which means the server will be offline for 15-30 minutes during each move between Hypervisors. Description of work Cloud infrastructure upgrade Affected Services ladyeliott.myownserver.net bowen.myownserver.net Maintenance Dates First migration Date: Wednesday 1st of December 2021 – 10:00 PM AEST Second migration Date: Friday 3rd of December 2021 – 10:00 PM AEST Impact If the hot migration doesn’t complete successfully, the server will be offline while we perform the cold migrations. Potential outage period 15-30 minutes, per migration If you have any questions, please let us know by submitting a support ticket through your Client Area account, where we will be happy to assist.


Components

Shared servers (Fluccs)


Locations

Brisbane


Schedule

December 1, 2021 10:00PM - December 2, 2021 12:00AM AEST



December 2, 2021 12:00AM AEST
[Update] Scheduled maintenance is complete.

December 1, 2021 10:00PM AEST
[Update] Scheduled maintenance is starting.

Description

We will be performing a major regular upgrade of our Cloud service in order to improve the security and performance. As this affects all Hypervisors on the zone, we need to migrate the server where you service is hosted to a different Hypervisor. In order to reduce the downtime, we will attempt a hot migration, which will allow the server to still be accessible during the migration. However, if the hot migration is not successful, we will need to perform a cold migration, which means the server will be offline for 15-30 minutes during each move between Hypervisors. Description of work Cloud infrastructure upgrade Affected Services toowoomba.myownserver.net gladstone.myownserver.net Maintenance Dates First migration Date: Tuesday 30th of November 2021 – 10:00 PM AEST Second migration Date: Thursday 2nd of December 2021 – 10:00 PM AEST Impact If the hot migration doesn’t complete successfully, the server will be offline while we perform the cold migrations. Potential outage period 15-30 minutes, per migration If you have any questions, please let us know by submitting a support ticket through your Client Area account, where we will be happy to assist.


Components

Shared servers (Fluccs)


Locations

Brisbane


Schedule

November 30, 2021 10:00PM - December 1, 2021 12:00AM AEST



December 1, 2021 12:01AM AEST
[Update] The maintenance is now completed.

November 30, 2021 10:00PM AEST
[Update] As scheduled, we are starting the migration.

Description

We will be performing a major regular upgrade of our Cloud service in order to improve the security and performance. As this affects all Hypervisors on the zone, we need to migrate the server where you service is hosted to a different Hypervisor. In order to reduce the downtime, we will attempt a hot migration, which will allow the server to still be accessible during the migration. However, if the hot migration is not successful, we will need to perform a cold migration, which means the server will be offline for 15-30 minutes during each move between Hypervisors. Description of work Cloud infrastructure upgrade Affected Services cairns.myownserver.net Maintenance Dates First migration Date: Sunday 28th of November 2021 – 10:00 PM AEST Second migration Date: Tuesday 30th of November 2021 – 10:00 PM AEST Impact If the hot migration doesn’t complete successfully, the server will be offline while we perform the cold migrations. Potential outage period 15-30 minutes, per migration If you have any questions, please let us know by submitting a support ticket through your Client Area account, where we will be happy to assist.


Components

Shared servers (Fluccs)


Locations

Brisbane


Schedule

November 30, 2021 10:00PM - December 1, 2021 12:00AM AEST



December 1, 2021 12:00AM AEST
[Update] The maintenance is now completed.

November 30, 2021 10:00PM AEST
[Update] As scheduled, we are starting the migration.

Description

We will be performing a major regular upgrade of our Cloud service in order to improve the security and performance. As this affects all Hypervisors on the zone, we need to migrate the server where you service is hosted to a different Hypervisor. In order to reduce the downtime, we will attempt a hot migration, which will allow the server to still be accessible during the migration. However, if the hot migration is not successful, we will need to perform a cold migration, which means the server will be offline for 15-30 minutes during each move between Hypervisors. Description of work Cloud infrastructure upgrade Affected Services weipa.myownserver.net bundaberg.myownserver.net uluru.myownserver.net Maintenance Dates First migration Date: Monday 29th of November 2021 – 10:00 PM AEST Second migration Date: Wednesday 1st of December 2021 – 10:00 PM AEST Impact If the hot migration doesn’t complete successfully, the server will be offline while we perform the cold migrations. Potential outage period 15-30 minutes, per migration If you have any questions, please let us know by submitting a support ticket through your Client Area account, where we will be happy to assist.


Components

Shared servers (Fluccs)


Locations

Brisbane


Schedule

November 29, 2021 10:00PM - November 30, 2021 12:00AM AEST



November 30, 2021 12:00AM AEST
[Update] The maintenance is now completed.

November 29, 2021 10:00PM AEST
[Update] As scheduled, we are starting the migration.

Description

We will be performing a major regular upgrade of our Cloud service in order to improve the security and performance. As this affects all Hypervisors on the zone, we need to migrate the server where you service is hosted to a different Hypervisor. In order to reduce the downtime, we will attempt a hot migration, which will allow the server to still be accessible during the migration. However, if the hot migration is not successful, we will need to perform a cold migration, which means the server will be offline for 15-30 minutes during each move between Hypervisors. Description of work Cloud infrastructure upgrade Affected Services cairns.myownserver.net Maintenance Dates First migration Date: Sunday 28th of November 2021 – 10:00 PM AEST Second migration Date: Tuesday 30th of November 2021 – 10:00 PM AEST Impact If the hot migration doesn’t complete successfully, the server will be offline while we perform the cold migrations. Potential outage period 15-30 minutes, per migration If you have any questions, please let us know by submitting a support ticket through your Client Area account, where we will be happy to assist.


Components

Shared servers (Fluccs)


Locations

Brisbane


Schedule

November 28, 2021 10:00PM - November 29, 2021 12:00AM AEST



November 29, 2021 12:00AM AEST
[Update] The maintenance is now completed.

November 28, 2021 10:00PM AEST
[Update] As scheduled, we are starting the migration.