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Active Incident

Updated a few seconds ago

Issue with Torquay server Service Disruption

Incident Status

Service Disruption

Components

Melbourne DC, Shared servers (Fluccs)

Locations

Melbourne



April 26, 2019 1:28AM AEST
[Investigating] Hi, The Torquay server is having issue. We are working on it and will update as soon as we have more information.

Brisbane DC




Operational

Sydney DC




Operational

Melbourne DC




Service Disruption

Public cloud (Fluccs)




Operational

Shared servers (Fluccs)




Operational

Shared servers (Exigent)




Service Disruption

VPS (Fluccs)




Operational

VPS (Exigent)




Operational

Corporate Cloud (Exigent)




Operational

0

Upcoming Maintenances

1

Active Incidents

0

Active Maintenances

History (Last 14 days)

Description

We will be adding more resources to SpamExpert server. During this period SpamExpert portal will be inaccessible


Components

Shared servers (Fluccs)


Locations

Brisbane


Schedule

April 20, 2019 10:00PM - April 20, 2019 11:30PM AEST



April 20, 2019 11:25PM AEST
[Update] The maintenance is completed for server 'semx01.v-dc.net.au'

April 20, 2019 10:35PM AEST
[Update] The maintenance is completed for server 'semx02.v-dc.net.au'
rebooting scph02 serverPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Shared servers (Exigent)


Locations

Sydney




April 18, 2019 1:41PM AEST
[Resolved] The server is up and running. All services are up.

April 18, 2019 1:34PM AEST
[Investigating] We are going to reboot the server one more time.

April 18, 2019 11:17AM AEST
[Resolved] The server is now online and we have confirmed all the services are working.

April 18, 2019 11:00AM AEST
[Investigating] We have an issue with scph02 server and rebooting it. We will update you as soon as it is back online.

Incident Status

Degraded Performance


Components

Shared servers (Fluccs), Shared servers (Exigent)


Locations

Brisbane, Sydney, Melbourne




April 18, 2019 6:00AM AEST
[Resolved] The Spam Filter server and the spam filter URL is working fine now.

April 17, 2019 5:21PM AEST
[Investigating] It has been noticed that the Spam Filter server has a slow response since today. Clients they are using Professional spam filter service may get timeout errors when accessing the spam filter panel and there might be a delay in receiving emails. Other clients are unaffected and receive the emails normally. We are working with the vendor support team to identify the root cause and fix it.

Description

We are upgrading disk space on the server. We estimate that the disk upgrade will take 30-40min. After the disk upgrade, the server might run an FSCK (File System Check) while booting and it can take 2-3 hours. We will update the maintenance post with the progress.


Components

Shared servers (Fluccs)


Locations

Brisbane


Schedule

April 16, 2019 11:00PM - April 17, 2019 2:00AM AEST



April 16, 2019 11:21PM AEST
[Update] The maintenance has been completed. The server is up and running. All services of server as well as websites are up and running. In case of any issues, please open a support ticket via your client area.

April 16, 2019 11:02PM AEST
[Update] We are going to start the scheduled maintenance. We will keep this status page updated as soon as maintenance is complete and server is up and running.

Incident Status

Operational


Components

VPS (Exigent)


Locations

Melbourne




April 14, 2019 4:40PM AEST
[Resolved] The node is up and running now. All services and VMs from this node are up and running. In case of any problems, please feel free to open a support ticket via your client area.

April 14, 2019 3:55PM AEST
[Investigating] There is issue with the node MVHGW11 and we are working it. We will keep you updated with the progress.
scph01.ecloud-services.comPlanned Maintenance

Description

We are upgrading disk space on the server. We estimate that the disk upgrade will take 30-40min. After the disk upgrade, the server might run an FSCK (File System Check) while booting and it can take 2-3 hours. We will update the maintenance post with the progress.


Components

Shared servers (Exigent)


Locations

Sydney


Schedule

April 13, 2019 10:00PM - April 14, 2019 3:00AM AEST



April 14, 2019 12:23AM AEST
[Update] The server is up and running now. All services of server are up. Please feel free to get open a support ticket via your client area in case of any problems.

April 14, 2019 12:23AM AEST
[Update] The server is up and running now. All services of server are up. Please feel free to get open a support ticket via your client area in case of any problems.

April 13, 2019 11:39PM AEST
[Update] The disk maintenance has been completed and currently the server is running an FSCK. It might take another 2-3 hours for the FSCK to complete. We will keep this status page updated as soon as server is up and running.

April 13, 2019 10:01PM AEST
[Update] We are going to start this scheduled maintenance. We will keep this status page updated as soon as the maintenance is over and server is up and running.
Issue with node MVHGW06Partial Service Disruption

Incident Status

Partial Service Disruption


Components

VPS (Exigent)


Locations

Melbourne




April 13, 2019 1:43PM AEST
[Resolved] Node is now online and the VPS are working fine.

April 13, 2019 1:33PM AEST
[Investigating] We are rebooting the node MVHGW06 and will update you as soon as it is online.