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Active Incident

Updated a few seconds ago

Brisbane network issuePartial Service Disruption

Incident Status

Partial Service Disruption

Components

Brisbane DC, Public cloud (Fluccs), Shared servers (Fluccs), VPS (Fluccs)

Locations

Brisbane



October 29, 2019 2:27PM AEST
[Investigating] We deeply regret today's outage but it was not within our control. We have just been informed the cause of the problems today was a power outage in the Data Centre This is clearly an exceptional situation and we are awaiting an official announcement from NextDC Once we have that we will be emailing all those affected.

October 29, 2019 1:48PM AEST
[Investigating] All the shares servers are up now

October 29, 2019 1:09PM AEST
[Investigating] Following servers are up now: bowen.myownserver.net theolgas.myownserver.net daintree.myownserver.net

October 29, 2019 1:02PM AEST
[Investigating] The shared server winton.myownserver.net is up now. We are checking the remaining servers now.

October 29, 2019 12:40PM AEST
[Investigating] The following servers are up now. flinders.myownserver.net nullabor.myownserver.net

October 29, 2019 12:31PM AEST
[Investigating] The following servers are up now. uluru.myownserver.net byronbay.myownserver.net barossa.myownserver.net Capeyork.myownserver.net We are booting up the other servers as well.

October 29, 2019 11:05AM AEST
[Investigating] Some networks are now resolving and we are working to restore the others.

October 29, 2019 9:55AM AEST
[Investigating] We are experiencing some network issues in Brisbane and we are investigating the cause. We will update you once we have more information.

Brisbane DC




Operational

Sydney DC




Operational

Melbourne DC




Operational

Public cloud (Fluccs)




Operational

Shared servers (Fluccs)




Operational

Shared servers (Exigent)




Operational

VPS (Fluccs)




Operational

VPS (Exigent)




Operational

Corporate Cloud (Exigent)




Operational

0

Upcoming Maintenances

1

Active Incidents

0

Active Maintenances

History (Last 14 days)

MVHGW11 downOperational

Incident Status

Operational


Components

VPS (Exigent)


Locations

Melbourne




November 13, 2019 9:22PM AEST
[Resolved] Issue with MVHGW11 has been resolved and all VMs are up and running. In case of any problems, please open ticket to our support team via your client area.

November 13, 2019 8:44PM AEST
[Investigating] We have identified an issue with MVHGW11. As a result VMs hosted on the node are down. We are working on it.

Incident Status

Operational


Components

Shared servers (Fluccs)


Locations

Brisbane




November 13, 2019 1:35PM AEST
[Resolved] The server load is back to normal and all services are up and running.

November 13, 2019 1:30PM AEST
[Investigating] We have noticed high load on this server and we are working upon it.

Incident Status

Operational


Components

Shared servers (Fluccs)


Locations

Brisbane




November 8, 2019 10:27PM AEST
[Resolved] The vendor support has resolved the problem and all affected servers and their services are up and running. In case if you have any issues or problem, please open a support ticket from your client area.

November 8, 2019 9:13PM AEST
[Investigating] We have identified an issue with the storage on some servers and we are still working with vendor support to fix this.

November 8, 2019 8:04PM AEST
[Investigating] We are working with vendor support to identify the cause of this problem and to rectify it.

November 8, 2019 6:24PM AEST
[Investigating] There are issues with few cloud servers and we are investigating it.

Incident Status

Service Disruption


Components

Shared servers (Exigent)


Locations

Sydney




November 8, 2019 10:12AM AEST
[Resolved] The server is up now. All the services and sites are working as expected.

November 8, 2019 9:33AM AEST
[Investigating] We have identified issue with scph02.ecloud-services.com and we are working on it.
Switch issueService Disruption

Incident Status

Service Disruption


Components

Brisbane DC, VPS (Fluccs)


Locations

Brisbane




November 5, 2019 2:34PM AEST
[Resolved] All affected servers have had their connectivity restored.

November 5, 2019 1:26PM AEST
[Identified] An engineer is in the DataCentre investigating the issue.

November 5, 2019 12:59PM AEST
[Identified] An engineer is on the way to the data centre to investigate this further.

November 5, 2019 12:17PM AEST
[Identified] It seems that there is an issue with one of the switches, We are checking it further.
Switch issueService Disruption

Incident Status

Service Disruption


Components

Brisbane DC


Locations

Brisbane




November 4, 2019 9:21AM AEST
[Resolved] All affected servers have had their connectivity restored.

November 4, 2019 8:29AM AEST
[Investigating] Engineer is in the DataCentre investigating the issue.

November 4, 2019 7:23AM AEST
[Investigating] It seems that there is an issue with one of the switches, a technician is on the way to the data centre to investigate further"