Header Image
Planned Maintenance In Progress

Updated 2 minutes ago

Description

We are performing emergency maintenance on server 'scph05.ecloud-services.com'

Components

Shared servers (Exigent)

Locations

Sydney



January 23, 2019 2:43AM AEST
[Update] The maintenance is still going on.

January 22, 2019 11:44PM AEST
[Update] I am turning off server 'scph05.ecloud-services.com' for maintenance

Brisbane DC




Operational

Sydney DC




Operational

Melbourne DC




Operational

Public cloud (Fluccs)




Operational

Shared servers (Fluccs)




Operational

Shared servers (Exigent)




Planned Maintenance

VPS (Fluccs)




Operational

VPS (Exigent)




Operational

Corporate Cloud (Exigent)




Operational

0

Upcoming Maintenances

0

Active Incidents

1

Active Maintenances

History (Last 14 days)

Description

Details : We will be performing an upgrade of Easy Apache on the share server in order to improve the security and the performance. Description of work: Easy Apache upgrade Affected Services: Resellers and shared Web hosting Maintenance Window: Start Date: Saturday 19th January, 2019 - 2.00 PM End Date: Monday 21st January, 2019 - 6:00 AM mcph03.ecloud-services.com syd-sh2.my-web-zone.com mcph02.ecloud-services.com mcph04.ecloud-services.com mel-sh2.my-web-zone.com mel-sh3.my-web-zone.com mcph01.ecloud-services.com scph04.ecloud-services.com scph07.ecloud-services.com scph06.ecloud-services.com scph02.ecloud-services.com scph08.ecloud-services.com scph03.ecloud-services.com syd-sh5.my-web-zone.com syd-sh3.my-web-zone.com scph01.ecloud-services.com scph05.ecloud-services.com Impact: All website hosted on the shared servers will not be available for 5 to 10 minutes during the maintenance window as we need to restart the Apache service. Expected outage period: 5-10 minutes If you have any questions, then please let us know by submitting a support ticket through your client area at https://cloudportal.exigent.com.au/clientarea.php where we will be happy to assist.


Components

Shared servers (Exigent)


Locations

Sydney, Melbourne


Schedule

January 19, 2019 2:00PM - January 21, 2019 6:00AM AEST



January 21, 2019 6:02AM AEST
[Update] The EA4 upgrade is completed successfully on syd-sh3.my-web-zone.com . All services are working properly on the server.

January 21, 2019 4:49AM AEST
[Update] cPanel support is still working on EA upgrade on syd-sh3.my-web-zone.com

January 21, 2019 4:42AM AEST
[Update] The EA4 upgrade is completed successfully on scph01.ecloud-services.com . All services are working properly on the server.

January 21, 2019 4:03AM AEST
[Update] The EA4 upgrade is completed successfully on scph05.ecloud-services.com . All services are working properly on the server.

January 21, 2019 1:54AM AEST
[Update] We have started EA4 upgrade on scph05.ecloud-services.com.

January 21, 2019 1:01AM AEST
[Update] The EA4 upgrade on scph03.ecloud-services.com is completed and all websites are working fine.

January 21, 2019 12:51AM AEST
[Update] EA upgrade on scph01.ecloud-services.com is still running

January 20, 2019 11:18PM AEST
[Update] We have started EA upgrade on scph01.ecloud-services.com

January 20, 2019 10:46PM AEST
[Update] The EA4 upgrade on syd-sh3.my-web-zone.com has failed. We are in contact with cPanel support to resolve this.

January 20, 2019 9:22PM AEST
[Update] We have started EA upgrade on syd-sh3.my-web-zone.com

January 20, 2019 7:35PM AEST
[Update] The EA4 upgrade on syd-sh5.my-web-zone.com is completed successfully and we have confirmed the websites and services are working fine.

January 20, 2019 6:46PM AEST
[Update] cPanel support is still working on the EA4 upgrade on scph03.ecloud-services.com.

January 20, 2019 5:52PM AEST
[Update] We have started EA upgrade on syd-sh5.my-web-zone.com

January 20, 2019 4:31PM AEST
[Update] The EA4 upgrade on scph03.ecloud-services.com has failed. We are in contact with cPanel support to resolve this.

January 20, 2019 3:23PM AEST
[Update] The EA4 upgrade on scph08.ecloud-services.com is completed successfully and we have confirmed the websites and services are working fine.

January 20, 2019 3:11PM AEST
[Update] We have started EA4 upgrade on scph03.ecloud-services.com

January 20, 2019 2:41PM AEST
[Update] The EA4 upgrade on scph02.ecloud-services.com is completed successfully and we have confirmed the websites and services are working fine.

January 20, 2019 2:37PM AEST
[Update] We have started EA upgrade on scph08.ecloud-services.com

January 20, 2019 12:56PM AEST
[Update] The EA4 upgrade on scph02.ecloud-services.com has failed. We are in contact with cPanel support to resolve this.

January 20, 2019 12:03PM AEST
[Update] The EA4 upgrade is completed successfully on scph06.ecloud-services.com . All services are working properly on the server.

January 20, 2019 11:48AM AEST
[Update] The EA4 upgrade is completed successfully on scph07.ecloud-services.com . All services are working properly on the server.

January 20, 2019 10:51AM AEST
[Update] We have started EA upgrade on scph02.ecloud-services.com

January 20, 2019 10:44AM AEST
[Update] EA upgrade on scph06.ecloud-services.com is still running

January 20, 2019 7:54AM AEST
[Update] EA upgrade on scph07.ecloud-services.com is still running

January 20, 2019 7:53AM AEST
[Update] We have started EA upgrade on scph06.ecloud-services.com

January 20, 2019 6:05AM AEST
[Update] We have started EA upgrade on scph07.ecloud-services.com

January 20, 2019 4:22AM AEST
[Update] scph04.ecloud-services.com EA4 upgrade is completed and we have confirmed the websites and services are working fine.

January 20, 2019 2:56AM AEST
[Update] We have started upgrade on scph04.ecloud-services.com

January 20, 2019 2:48AM AEST
[Update] mcph01.ecloud-services.com EA4 upgrade is completed and we have confirmed the websites and services are working fine.

January 20, 2019 2:12AM AEST
[Update] We are still working on mcph01.ecloud-services.com and will update as soon as the upgrade is completed.

January 20, 2019 12:51AM AEST
[Update] We have started upgrade on mcph01.ecloud-services.com

January 20, 2019 12:42AM AEST
[Update] mel-sh3.my-web-zone.com EA4 upgrade is completed. All service are working fine on the server.

January 19, 2019 11:45PM AEST
[Update] We have started upgrade on mel-sh3.my-web-zone.com

January 19, 2019 11:41PM AEST
[Update] mel-sh2.my-web-zone.com EA4 upgrade is completed and we have confirmed the websites and services are working fine.

January 19, 2019 11:11PM AEST
[Update] We are still working on mel-sh2.my-web-zone.com and will update as soon as the upgrade is completed.

January 19, 2019 10:13PM AEST
[Update] We have started upgrade on mel-sh2.my-web-zone.com

January 19, 2019 10:09PM AEST
[Update] mcph02.ecloud-services.com EA4 upgrade is completed and we have confirmed the websites and services are working fine.

January 19, 2019 8:46PM AEST
[Update] mcph04.ecloud-services.com EA4 upgrade is completed and we have confirmed the websites and services are working fine. We are still working on mcph02.ecloud-services.com and will update as soon as the upgrade is completed.

January 19, 2019 8:23PM AEST
[Update] EA4 upgrade is completed on mcph04.ecloud-services.com. We are now checking the services and websites.

January 19, 2019 7:42PM AEST
[Update] We have started upgrade on mcph04.ecloud-services.com server.

January 19, 2019 7:25PM AEST
[Update] The upgrade on mcph02.ecloud-services.com is still running.

January 19, 2019 6:22PM AEST
[Update] mcph03.ecloud-services.com server upgrade is completed and we have confirmed all the services and websites are working fine. mcph02.ecloud-services.com upgrade is still in progress.

January 19, 2019 5:47PM AEST
[Update] The services and websites on syd-sh2.my-web-zone.com are all working fine. We will now proceed with upgrade for mcph02.ecloud-services.com.

January 19, 2019 5:27PM AEST
[Update] syd-sh2.my-web-zone.com EA4 upgrade is completed and we are checking websites and service to see if all good. We are also investigating upgrade issue with mcph03.ecloud-services.com and will keep you updated.

January 19, 2019 4:10PM AEST
[Update] We have started EA4 upgrade on syd-sh2.my-web-zone.com.

January 19, 2019 3:32PM AEST
[Update] There is some errors while upgrading the EA4 on mcph03.ecloud-services.com and we are working on it. Please note the websites and emails are still online on this server.

January 19, 2019 2:46PM AEST
[Update] The upgrade on mcph03.ecloud-services.com is still in progress.

January 19, 2019 2:05PM AEST
[Update] We have started maintenance on mcph03.ecloud-services.com.

Description

Details : We will be performing an upgrade of Easy Apache on below listed shared server to improve the security and the performance. mtisa.myownserver.net byronbay.myownserver.net noosa.myownserver.net kimberly.myownserver.net torquay.myownserver.net Description of work: Easy Apache upgrade Affected Services: Resellers and shared Web hosting Maintenance Window: Start Date: SATURDAY 19TH January, 2019 - 1:30 AM End Date: SATURDAY 19TH January, 2019 - 8:00 AM Impact: All website hosted on the shared servers will not be available for 5 to 10 minutes during the maintenance window as we need to restart the Apache service. Expected outage period: 5-10 minutes If you have any questions, then please let us know by submitting a support ticket through your client area at https://clients.fluccs.com.au where we will be happy to assist.


Components

Shared servers (Fluccs)


Locations

Brisbane


Schedule

January 19, 2019 1:30AM - January 19, 2019 8:00AM AEST



January 19, 2019 12:56PM AEST
[Update] All Fluccs shared servers are upgraded to EA4

January 19, 2019 12:39PM AEST
[Update] The EA4 upgrade is completed successfully on torquay.myownserver.net . All services are working properly on the server.

January 19, 2019 10:39AM AEST
[Update] The EA4 upgrade is completed successfully on kimberly.myownserver.net . All services are working properly on the server.

January 19, 2019 10:22AM AEST
[Update] The EA4 upgrade is completed successfully on noosa.myownserver.net . All services are working properly on the server.

January 19, 2019 8:44AM AEST
[Update] The EA4 upgrade has been started on kimberly.myownserver.net server

January 19, 2019 8:20AM AEST
[Update] The EA4 upgrade on noosa.myownserver.net has failed. We are in contact with cPanel support to resolve this.

January 19, 2019 7:05AM AEST
[Update] The EA4 upgrade has been started on noosa.myownserver.net server

January 19, 2019 4:27AM AEST
[Update] The EA4 upgrade is completed successfully on byronbay.myownserver.net . All services are working fine on the server.

January 19, 2019 3:04AM AEST
[Update] The EA4 upgrade has been started on byronbay.myownserver.net server

January 19, 2019 3:02AM AEST
[Update] The EA4 upgrade is completed successfully on mtisa.myownserver.net . All services are working fine on the server.

January 19, 2019 1:33AM AEST
[Update] The EA4 upgrade has been started on mtisa.myownserver.net server
Barossa Server issues Service Disruption

Incident Status

Service Disruption


Components

Shared servers (Fluccs)


Locations

Brisbane




January 19, 2019 12:51AM AEST
[Resolved] All service on server are working fine now. If you still experience any issues, please open a support ticket and we will be happy to help you.

January 19, 2019 12:34AM AEST
[Investigating] Hi, The Barossa server is having issue and we are working on restarting the services and will update as soon as we have more information.

Description

Details : We will be performing an upgrade of Easy Apache on the shared server in order to improve the security and the performance. Description of work: Easy Apache upgrade Affected Services: Resellers and shared Web hosting Maintenance Window: Start Date: FRIDAY 18TH January, 2019 - 11:00 PM End Date: SATURDAY 19TH January, 2019 - 12:30 AM Impact: All website hosted on the shared servers will not be available for 5 to 10 minutes during the maintenance window as we need to restart the Apache service. Expected outage period: 5-10 minutes If you have any questions, then please let us know by submitting a support ticket through your client area at https://clients.fluccs.com.au where we will be happy to assist.


Components

Shared servers (Fluccs)


Locations

Brisbane


Schedule

January 18, 2019 11:00PM - January 19, 2019 12:30AM AEST



January 19, 2019 12:05AM AEST
[Update] The EA4 upgrade is completed successfully. All services are working fine on the server. If you have any issues or questions, then please submit a support ticket through your client area at https://clients.fluccs.com.au where we will be happy to assist.

January 18, 2019 11:01PM AEST
[Update] The EA4 upgrade has been started.

Description

Details : We will be performing an upgrade of Easy Apache on the share server in order to improve the security and the performance. Description of work: Easy Apache upgrade Affected Services: Resellers and shared Web hosting Maintenance Window: Start Date: FRIDAY 18TH January, 2019 - 9:00 PM End Date: FRIDAY 18TH January, 2019 - 10:30 AM Impact: All website hosted on the shared servers will not be available for 5 to 10 minutes during the maintenance window as we need to restart the Apache service. Expected outage period: 5-10 minutes If you have any questions, then please let us know by submitting a support ticket through your client area at https://clients.fluccs.com.au where we will be happy to assist.


Components

Shared servers (Fluccs)


Locations

Brisbane


Schedule

January 18, 2019 9:00PM - January 18, 2019 10:30PM AEST



January 18, 2019 10:11PM AEST
[Update] The EA4 upgrade is completed successfully. All services are working fine on the server. If you have any issues or questions, then please submit a support ticket through your client area at https://clients.fluccs.com.au where we will be happy to assist.

January 18, 2019 9:03PM AEST
[Update] The EA4 upgrade has been started.
SVHG52 Node issueService Disruption

Incident Status

Service Disruption


Components

VPS (Exigent)


Locations

Sydney




January 18, 2019 7:13PM AEST
[Resolved] The node is now online and we have confirmed all the servers on it are running fine. If you still have any issues then please update us by creating a support ticket from your client area.

January 18, 2019 6:48PM AEST
[Investigating] We are experiencing issues with node SVHGW52 in Sydney and we are investigating.
Network issuesDegraded Performance

Incident Status

Degraded Performance


Components

Brisbane DC, Public cloud (Fluccs), Shared servers (Fluccs), VPS (Fluccs)


Locations

Brisbane, Sydney, Melbourne




January 18, 2019 3:44PM AEST
[Resolved] We have been monitoring the network for the past 24 hours and it has been stable. We are now closing the incident, if you still experience any issue, please open a ticket from the client area and we will be happy to assist you.

January 17, 2019 10:08AM AEST
[Monitoring] The routing issue has been resolved and we are monitoring the traffic. It might take a bit of time for cached results to clear. We suggest rebooting your computer and internet modem as this should clear the cached results.

January 17, 2019 9:42AM AEST
[Investigating] One of our network providers is currently experiencing issues that are causing problems for some of our clients We are working with them to resolve this