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Operational

Shared servers (Fluccs)




Operational

Shared servers (Exigent)




Operational

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Operational

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Operational

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Upcoming Maintenances

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Active Incidents

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Active Maintenances

History (Last 14 days)

Upgrade on CapeYork serverPlanned Maintenance

Description

Hello, We are upgrading cPanel's EasyApache on CapeYork server on Saturday, Sept 22, 2018 from 11:00PM to 11:40PM AEST. The upgrade will require 40 minutes to complete. During this time the websites hosted on the 'capeyork.myownserver.net' server will not be accessible. If you have any questions, then please open a ticket from the client area ( https://clients.fluccs.com.au/clientarea.php ) where we will be happy to assist. Affected Services: Websites will remain offline during upgrade Regards, Fluccs Team.


Components

Shared servers (Fluccs)


Locations

Brisbane


Schedule

September 24, 2018 11:00PM - September 25, 2018 4:00AM AEST



September 25, 2018 12:39AM AEST
[Update] If you have any questions, then please open a ticket from the client area ( https://clients.fluccs.com.au/clientarea.php ) where we will be happy to assist you.

September 25, 2018 12:39AM AEST
[Update] The maintenance has been finished now. All the services are running fine.

September 24, 2018 11:03PM AEST
[Update] Hello, We have started the maintenance as per the schedule time. We will keep you posted on this.

September 23, 2018 9:57AM AEST
[Update] The upgrade of Easy Apache from version 3 to version 4 was unsuccessful. We have contacted Cloud Linux support and they wish to perform it themselves between 11:30pm and 4:30am on Monday i:e 24th Sep 2018. This will require a reboot of the server and we will be working with them to complete the upgrade. This will result in some downtime during the maintenance window.

September 23, 2018 5:11AM AEST
[Update] EasyApache upgrade is still failing. We will have to reschedule the EasyApache upgrade. All sites and services are working as expected.

September 23, 2018 2:11AM AEST
[Update] The yum updates completed now without any errors. We had to reboot the server so that it will boot with the latest kernel. The cPanel support are now re-running the easy apache upgrades .

September 23, 2018 1:53AM AEST
[Update] We are in contact with cPanel provider support. They are working on this now. We will keep you posted on this.

September 23, 2018 12:35AM AEST
[Update] Our apologies for the delay. We are still working on in process of upgrading cPanel's EasyApache on CapeYork server. The delay is due to some unexpected error we are experiencing while upgrading EasyApache, We are still working on it. We will keep you posted with further updates.

September 22, 2018 11:13PM AEST
[Update] Hello, We have started the maintenance. Regards, Fluccs Team.

Description

Our monitoring has shown a drive on the physical node: MVHGW06 is not performing at 100% We have a hot spare available on the server and we will be replacing the failing disk with this Hot Spare shortly. Currently we are taking backups of the VM’s hosted in this node as a safety measure. We will start the disk replacement in next 2 hours. We don’t expect any impact on the service since the RAID array is healthy and the Hot Spare is within the server itself. Affected Services: VM’s hosted in node MVHGW06


Components

VPS (Exigent)


Locations

Melbourne


Schedule

September 21, 2018 4:00PM - September 21, 2018 6:00PM AEST



September 21, 2018 5:18PM AEST
[Update] The Disk Replacement has been completed. We have tested it's performance it is 100%

September 21, 2018 4:10PM AEST
[Update] The backup process has been completed and we are now starting the disk replacement as per the schedule.
Issue with Node 6Partial Service Disruption

Incident Status

Partial Service Disruption


Components

VPS (Exigent)


Locations

Melbourne




September 21, 2018 8:32AM AEST
[Resolved] We had to reboot the node and it's now back up and running. If you still have any issues, please open a support ticket from the cloud portal (https://cloudportal.exigent.com.au).

September 21, 2018 8:26AM AEST
[Investigating] It seems that there is an issue with the SolusVM Node 6 in Melbourne and we are investigating.
Emergency Node rebootPartial Service Disruption

Incident Status

Partial Service Disruption


Components

VPS (Exigent)


Locations

Sydney




September 17, 2018 6:08PM AEST
[Resolved] All the VMs are now online. If you still have issue with your VPS, please open a ticket from the cloud portal (https://cloudportal.exigent.com.au) and we will be happy to help you.

September 17, 2018 5:50PM AEST
[Investigating] We are rebooting the SolusVM node 53 to apply an emergency patch. Affected Services: All the VMs hosted on node 53 Impact: The servers hosted on this node will be inaccessible during the time.
Emergency Node ( Melboune 06) reboot Partial Service Disruption

Incident Status

Partial Service Disruption


Components

Public cloud (Fluccs)


Locations

Brisbane




September 14, 2018 9:06AM AEST
[Resolved] The node and all VMs on it are now back online

September 14, 2018 8:40AM AEST
[Monitoring] We are applying a patch and will be rebooting the node shortly.

September 14, 2018 5:49AM AEST
[Resolved] The node is now online and the VMs are running fine. If you still have issue with your VPS, please open a ticket from the cloud portal (https://cloudportal.exigent.com.au) and we will be happy to help you.

September 14, 2018 5:38AM AEST
[Investigating] We had an issue with one of our SolusVM node MEL 06 and we had to reboot it.

Incident Status

Operational


Components

Brisbane DC, Sydney DC, Melbourne DC, Public cloud (Fluccs), Shared servers (Fluccs), Shared servers (Exigent), VPS (Fluccs), VPS (Exigent), Corporate Cloud (Exigent)


Locations

Brisbane, Melbourne, Sydney




September 13, 2018 3:09PM AEST
[Resolved] As you are aware have experienced issues with the node your server is hosted on We suspect it was the subject of a DDOS attack although it is still under investigation as the logs have not been definitive In order to restore service last night we migrated some VMs to another node We also installed a new node in the Data Centre and are in the process of adding it to the cluster Once this is done we will have increased capacity and redundancy We are also configuring increased monitoring to give better early warning of potential problems so we can be more proactive in addressing them

September 13, 2018 12:09AM AEST
[Resolved] All the VMs are now online. We are closely monitoring the node to avoid further service disruption.

September 12, 2018 10:32PM AEST
[Identified] Most servers are online, just a few more to go

September 12, 2018 9:24PM AEST
[Identified] We have picked up the pace and we are starting servers faster. The node still appears to be stable.

September 12, 2018 7:44PM AEST
[Identified] More and more servers are online and stable. We are still monitoring the node and everything looks good so far.

September 12, 2018 6:40PM AEST
[Identified] scph06.ecloud-services.com scph01.ecloud-services.com Are also up and stable. We continue to turn servers on and monitor the node.

September 12, 2018 5:38PM AEST
[Identified] syd-sh3.my-web-zone.com and scph02.ecloud-services.com are currently online.

September 12, 2018 4:46PM AEST
[Identified] With the VMs off the node appears to be stable. We are moving some VMs off this node and will keep monitoring. We have someone heading to the DC with replacement hardware but it will be a while until they get there. If the node stays online for the migrations, we will look at turning VMs on one by one.

September 12, 2018 3:22PM AEST
[Identified] The node is refusing to stay up, we are looking at sending a replacement hardware to the data centre right now.

September 12, 2018 3:15PM AEST
[Monitoring] All the VMs are now online. We are now looking at migrating the VM off the node, so that we can investigate further.

September 12, 2018 2:59PM AEST
[Identified] The node is now back online and 90% of the VMs are up. We are working on getting the last ones up.

September 12, 2018 1:45PM AEST
[Identified] The node is being rebooted again. We will update you once we start moving VM on a different node.

September 12, 2018 12:52PM AEST
[Investigating] The Node 51 is still having issues and we are investigating what is happening.

September 12, 2018 12:31PM AEST
[Identified] The Node is now up, only one VM is having issue during the boot. We will update you once all the VMs are running.

September 12, 2018 11:20AM AEST
[Investigating] Hi, Node 51 appears to have issues again. For now we are rebooting it and we will look to move all VMs to a different node so that we can investigate the issues with Node 51.

September 12, 2018 7:43AM AEST
[Resolved] Hello All, All the VMs are now online. If you still have issue with your VPS, please open a ticket from the cloud portal (https://cloudportal.exigent.com.au) and we will be happy to help you.

September 12, 2018 6:58AM AEST
[Identified] The Servers on the node are getting online.

September 12, 2018 6:43AM AEST
[Identified] We had an issue with one of our SolusVM node and we had to reboot it. The node is online but some VMs are still not reachable. Affected Services: SolusVM Node: 51