All Systems Operational

Updated a few seconds ago

Scheduled Maintenance

Schedule

August 13, 2022 9:00PM - August 14, 2022 6:00AM AEST

Components

Sydney DC

Locations

Sydney

Description

Vocus Data Centres will be conducted a maintenance at the 59 Doody Street, Alexandria facility. The following maintenance is not anticipated to have any effect on the normal operation of the facility. Please note that this is a hazard notification only and no action is required. Start Date: Saturday 13th August 2022 at 11:00 (UTC) End Date: Saturday 13th August 2022 at 20:00 (UTC) Ausgrid will be performing a full electrical shutdown to the corporate park as they complete essential substation maintenance. The nine hour shutdown will commence at 9:00pm Saturday 13th August and conclude 6:00am Sunday 14th August (AEST). The Data Centre load will be transferred to generator supply for the duration of the electrical works. Data Centre staff along with Generator and UPS service engineers will remain onsite until services have been restored. If you have any questions regarding this maintenance, please open a ticket from your client area.

Brisbane DC




Operational

Sydney DC




Operational

Melbourne DC




Operational

Public cloud (Fluccs)




Operational

Shared servers (Fluccs)




Operational

Shared servers (Exigent)




Operational

VPS (Fluccs)




Operational

VPS (Exigent)




Operational

Smartermail




Operational

Migrations




Operational

Phone System




Operational

1

Upcoming Maintenances

0

Active Incidents

0

Active Maintenances

History (Last 14 days)

Network issueOperational

Incident Status

Operational


Components

Brisbane DC, Sydney DC, Melbourne DC, Public cloud (Fluccs), Shared servers (Fluccs), Shared servers (Exigent), VPS (Fluccs), VPS (Exigent), Smartermail, Migrations, Phone System


Locations

Brisbane, Sydney, Melbourne, Migrations, Brisbane Office




August 1, 2022 11:51AM AEST
[Resolved] The outage was due to a switch that became inaccessible, but didn't entirely go down, so the secondary switch didn't take over. It took time to investigate because the switch appeared up. We are currently in process of re-designing the network in Brisbane to make sure this doesn't happen again. If you have any question regarding this, please open a support ticket and we'll be happy to answer any concern you may have.

July 31, 2022 4:39PM AEST
[Monitoring] We are monitoring our network and will provide an incident report as well.

July 31, 2022 4:38PM AEST
[Identified] We have identified the issue and it has been resolved now.

July 31, 2022 2:55PM AEST
[Investigating] Our senior engineer has arrived at the DC and he is investigating this issue.

July 31, 2022 2:11PM AEST
[Investigating] Our senior engineer is on the way to the DC. ETA 50 minutes

July 31, 2022 1:36PM AEST
[Investigating] Hello, Please accept our apologies for the inconvenience. We are facing a Network issue. Our admins are working on the issue. We will keep you posted on the updates.

Description

Hi, We will be replacing some of the PDUs in our Brisbane Data Centre. The new PDUs will provide more control and insight into the power usage. To avoid major disruptions, we will be doing this in stages. Stage 1 will be Thursday 28 July; the other stages haven’t been scheduled yet but we will notify you as soon as they are. Description of Work: We will disconnect all the secondary power cables from servers and network devices, then we will remove the old PDU, connect the new ones and reconnect the power cables. Affected services: Cloud and Dedicated servers Maintenance Window: Start Date: THURSDAY 28TH July, 2022 - 10:00 PM End Date: FRIDAY 29TH July, 2022 - 4:00 AM Impact: While we will do our best to avoid any downtime, there is a possibility that power cables could be disconnected which means that the hardware may lose power. Expected outage period: While we do not foresee any outages during the maintenance, they may happen. If that is the case, there shouldn’t be more than 2 outages with an estimated time of 10-15 minutes per outage. You can follow the maintenance on the status page: https://fluccs.status.io/ If you have any questions then please let us know by submitting a support ticket through your client area where we will be happy to assist.


Components

Brisbane DC, Public cloud (Fluccs), Shared servers (Fluccs)


Locations

Brisbane


Schedule

July 28, 2022 10:00PM - July 29, 2022 4:00AM AEST



July 29, 2022 12:48AM AEST
[Update] The maintenance is now completed. We made sure that all servers were up. If you have any issue with your service(s), please open a ticket from your client area and we'll be happy to assist you.

July 28, 2022 10:03PM AEST
[Update] Hi, We are starting the maintenance as scheduled.