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Brisbane DC




Operational

Sydney DC




Operational

Melbourne DC




Operational

Public cloud (Fluccs)




Operational

Shared servers (Fluccs)




Operational

Shared servers (Exigent)




Operational

VPS (Fluccs)




Operational

VPS (Exigent)




Operational

Corporate Cloud (Exigent)




Operational

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Active Incidents

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Active Maintenances

History (Last 14 days)

Emergency Node rebootPartial Service Disruption

Incident Status

Partial Service Disruption


Components

VPS (Exigent)


Locations

Sydney




September 17, 2018 6:08PM AEST
[Resolved] All the VMs are now online. If you still have issue with your VPS, please open a ticket from the cloud portal (https://cloudportal.exigent.com.au) and we will be happy to help you.

September 17, 2018 5:50PM AEST
[Investigating] We are rebooting the SolusVM node 53 to apply an emergency patch. Affected Services: All the VMs hosted on node 53 Impact: The servers hosted on this node will be inaccessible during the time.
Emergency Node ( Melboune 06) reboot Partial Service Disruption

Incident Status

Partial Service Disruption


Components

Public cloud (Fluccs)


Locations

Brisbane




September 14, 2018 9:06AM AEST
[Resolved] The node and all VMs on it are now back online

September 14, 2018 8:40AM AEST
[Monitoring] We are applying a patch and will be rebooting the node shortly.

September 14, 2018 5:49AM AEST
[Resolved] The node is now online and the VMs are running fine. If you still have issue with your VPS, please open a ticket from the cloud portal (https://cloudportal.exigent.com.au) and we will be happy to help you.

September 14, 2018 5:38AM AEST
[Investigating] We had an issue with one of our SolusVM node MEL 06 and we had to reboot it.

Incident Status

Operational


Components

Brisbane DC, Sydney DC, Melbourne DC, Public cloud (Fluccs), Shared servers (Fluccs), Shared servers (Exigent), VPS (Fluccs), VPS (Exigent), Corporate Cloud (Exigent)


Locations

Brisbane, Melbourne, Sydney




September 13, 2018 3:09PM AEST
[Resolved] As you are aware have experienced issues with the node your server is hosted on We suspect it was the subject of a DDOS attack although it is still under investigation as the logs have not been definitive In order to restore service last night we migrated some VMs to another node We also installed a new node in the Data Centre and are in the process of adding it to the cluster Once this is done we will have increased capacity and redundancy We are also configuring increased monitoring to give better early warning of potential problems so we can be more proactive in addressing them

September 13, 2018 12:09AM AEST
[Resolved] All the VMs are now online. We are closely monitoring the node to avoid further service disruption.

September 12, 2018 10:32PM AEST
[Identified] Most servers are online, just a few more to go

September 12, 2018 9:24PM AEST
[Identified] We have picked up the pace and we are starting servers faster. The node still appears to be stable.

September 12, 2018 7:44PM AEST
[Identified] More and more servers are online and stable. We are still monitoring the node and everything looks good so far.

September 12, 2018 6:40PM AEST
[Identified] scph06.ecloud-services.com scph01.ecloud-services.com Are also up and stable. We continue to turn servers on and monitor the node.

September 12, 2018 5:38PM AEST
[Identified] syd-sh3.my-web-zone.com and scph02.ecloud-services.com are currently online.

September 12, 2018 4:46PM AEST
[Identified] With the VMs off the node appears to be stable. We are moving some VMs off this node and will keep monitoring. We have someone heading to the DC with replacement hardware but it will be a while until they get there. If the node stays online for the migrations, we will look at turning VMs on one by one.

September 12, 2018 3:22PM AEST
[Identified] The node is refusing to stay up, we are looking at sending a replacement hardware to the data centre right now.

September 12, 2018 3:15PM AEST
[Monitoring] All the VMs are now online. We are now looking at migrating the VM off the node, so that we can investigate further.

September 12, 2018 2:59PM AEST
[Identified] The node is now back online and 90% of the VMs are up. We are working on getting the last ones up.

September 12, 2018 1:45PM AEST
[Identified] The node is being rebooted again. We will update you once we start moving VM on a different node.

September 12, 2018 12:52PM AEST
[Investigating] The Node 51 is still having issues and we are investigating what is happening.

September 12, 2018 12:31PM AEST
[Identified] The Node is now up, only one VM is having issue during the boot. We will update you once all the VMs are running.

September 12, 2018 11:20AM AEST
[Investigating] Hi, Node 51 appears to have issues again. For now we are rebooting it and we will look to move all VMs to a different node so that we can investigate the issues with Node 51.

September 12, 2018 7:43AM AEST
[Resolved] Hello All, All the VMs are now online. If you still have issue with your VPS, please open a ticket from the cloud portal (https://cloudportal.exigent.com.au) and we will be happy to help you.

September 12, 2018 6:58AM AEST
[Identified] The Servers on the node are getting online.

September 12, 2018 6:43AM AEST
[Identified] We had an issue with one of our SolusVM node and we had to reboot it. The node is online but some VMs are still not reachable. Affected Services: SolusVM Node: 51
Node rebootService Disruption

Incident Status

Service Disruption


Components

VPS (Exigent)


Locations

Sydney




September 11, 2018 2:46PM AEST
[Resolved] All the VMs are now online. If you still have issue with your VPS, please open a ticket from the cloud portal (https://cloudportal.exigent.com.au) and we will be happy to help you.

September 11, 2018 2:32PM AEST
[Identified] We had an issue with one of our SolusVM node and we had to reboot it. The node is online but some VMs are still not reachable. Affected Services: SolusVM Node: 51

Incident Status

Service Disruption


Components

Corporate Cloud (Exigent)


Locations

Sydney




September 7, 2018 9:10AM AEST
[Resolved] We have been monitoring the services since yesterday and they have been stable. We are now closing the incident. If you still experience any issues, please open a support ticket and we will be happy to help you.

September 6, 2018 10:23AM AEST
[Monitoring] The outgoing email issue is resolved now, there will be a delay in delivering the email as the queue needs to catch up. Currently all services are restored. We are monitoring the services.

September 6, 2018 9:55AM AEST
[Identified] Remote desktop services are restored Exchange is still in progress, emails are being received but sending is currently still an issue. We are working on a solution for this.

September 6, 2018 9:26AM AEST
[Identified] We have bypassed the firewall however some Exchange customers are still experiencing issues - this is still being worked on. We are also working on restoring Remote Desktop services.

September 6, 2018 8:22AM AEST
[Identified] We are currently experiencing some issues with the firewall on the Corporate Cloud which are affecting some clients with regards to their Exchange and Desktop services The services are running as normal but cannot be accessed through the firewall as per normal We are in the process of bypassing the firewall to restore services The estimated time for this to be completed is 30-60 minutes We apologise for the inconvenience