Brisbane DC, Sydney DC, Melbourne DC, Public cloud (Fluccs), Shared servers (Fluccs), Shared servers (Exigent), VPS (Fluccs), VPS (Exigent), Corporate Cloud (Exigent)
Brisbane, Melbourne, Sydney
September 13, 2018 3:09PM AEST
[Resolved] As you are aware have experienced issues with the node your server is hosted on
We suspect it was the subject of a DDOS attack although it is still under investigation as the logs have not been definitive
In order to restore service last night we migrated some VMs to another node
We also installed a new node in the Data Centre and are in the process of adding it to the cluster
Once this is done we will have increased capacity and redundancy
We are also configuring increased monitoring to give better early warning of potential problems so we can be more proactive in addressing them
September 13, 2018 12:09AM AEST
[Resolved] All the VMs are now online.
We are closely monitoring the node to avoid further service disruption.
September 12, 2018 10:32PM AEST
[Identified] Most servers are online, just a few more to go
September 12, 2018 9:24PM AEST
[Identified] We have picked up the pace and we are starting servers faster.
The node still appears to be stable.
September 12, 2018 7:44PM AEST
[Identified] More and more servers are online and stable.
We are still monitoring the node and everything looks good so far.
September 12, 2018 6:40PM AEST
[Identified] scph06.ecloud-services.com
scph01.ecloud-services.com
Are also up and stable.
We continue to turn servers on and monitor the node.
September 12, 2018 5:38PM AEST
[Identified] syd-sh3.my-web-zone.com and scph02.ecloud-services.com are currently online.
September 12, 2018 4:46PM AEST
[Identified] With the VMs off the node appears to be stable.
We are moving some VMs off this node and will keep monitoring.
We have someone heading to the DC with replacement hardware but it will be a while until they get there.
If the node stays online for the migrations, we will look at turning VMs on one by one.
September 12, 2018 3:22PM AEST
[Identified] The node is refusing to stay up, we are looking at sending a replacement hardware to the data centre right now.
September 12, 2018 3:15PM AEST
[Monitoring] All the VMs are now online.
We are now looking at migrating the VM off the node, so that we can investigate further.
September 12, 2018 2:59PM AEST
[Identified] The node is now back online and 90% of the VMs are up.
We are working on getting the last ones up.
September 12, 2018 1:45PM AEST
[Identified] The node is being rebooted again.
We will update you once we start moving VM on a different node.
September 12, 2018 12:52PM AEST
[Investigating] The Node 51 is still having issues and we are investigating what is happening.
September 12, 2018 12:31PM AEST
[Identified] The Node is now up, only one VM is having issue during the boot.
We will update you once all the VMs are running.
September 12, 2018 11:20AM AEST
[Investigating] Hi,
Node 51 appears to have issues again.
For now we are rebooting it and we will look to move all VMs to a different node so that we can investigate the issues with Node 51.
September 12, 2018 7:43AM AEST
[Resolved] Hello All,
All the VMs are now online.
If you still have issue with your VPS, please open a ticket from the cloud portal (https://cloudportal.exigent.com.au) and we will be happy to help you.
September 12, 2018 6:58AM AEST
[Identified] The Servers on the node are getting online.
September 12, 2018 6:43AM AEST
[Identified] We had an issue with one of our SolusVM node and we had to reboot it. The node is online but some VMs are still not reachable. Affected Services: SolusVM Node: 51
