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Active Incident

Updated a minute ago

Issues with node SVHGW42Partial Service Disruption

Incident Status

Partial Service Disruption

Components

VPS (Exigent)

Locations

Sydney


December 12, 2018 3:10AM AEST
[Identified] ‘bne-sh2.my-web-zone.com’ server is completed and we have created the cpanel accounts. The information will be sent to the customers hosted on this server.

December 11, 2018 7:38PM AEST
[Identified] Update: scph05.ecloud-services.com - All the services are up and working correctly. We are still working on switching IP addresses for few domains.

December 11, 2018 6:39PM AEST
[Identified] Replacement for ‘bne-sh2.my-web-zone.com’ has been provisioned. We are currently installing cPanel and other services on the server.

December 11, 2018 4:06PM AEST
[Identified] MySQL service is fixed on the server. We are still finalising configuration.

December 11, 2018 3:26PM AEST
[Identified] MySQL is failing on the new server. We are working on resolving this.

December 11, 2018 12:45PM AEST
[Identified] scph05.ecloud-services.com server restoration is completed. We are working on finalizing final configuration.

December 11, 2018 9:23AM AEST
[Identified] We are restoring scph05.ecloud-services.com server and also working on other server bne-sh2.my-web-zone.com. We will keep you updated with the status.

December 11, 2018 4:21AM AEST
[Identified] The VM's are created on the new node and are online except 2 and we are working on those.

December 11, 2018 1:30AM AEST
[Identified] We are working on getting the VM's on the new node and will contact the affected clients via support ticket.

December 11, 2018 12:17AM AEST
[Identified] Due to the hardware failure on the physical node SVHGW42.v-dc.net.au, we are creating the VM's on a different node and will update with details.

December 10, 2018 10:53PM AEST
[Identified] The issue is still not resolved and we are still working on it.

December 10, 2018 9:20PM AEST
[Identified] We have found the issue with the node and working on it to get it fix. We will keep you updated with the status.

December 10, 2018 7:16PM AEST
[Identified] We are having issues with node SVHGW42. We are working on it and will update you.

Brisbane DC




Operational

Sydney DC




Operational

Melbourne DC




Operational

Public cloud (Fluccs)




Operational

Shared servers (Fluccs)




Operational

Shared servers (Exigent)




Operational

VPS (Fluccs)




Operational

VPS (Exigent)




Partial Service Disruption

Corporate Cloud (Exigent)




Operational

0

Upcoming Maintenances

1

Active Incidents

0

Active Maintenances

History (Last 14 days)

Sydney test failoverPlanned Maintenance

Description

We are performing a test failover tonight and service should be affected for no more than 5 minutes while the spare equipment takes over


Components

Sydney DC


Locations

Sydney


Schedule

December 11, 2018 10:00PM - December 11, 2018 10:20PM AEST


December 11, 2018 10:35PM AEST
[Update] The maintenance is completed.

December 11, 2018 10:17PM AEST
[Update] The maintenance has been started.
Upgrade on CapeYork serverPlanned Maintenance

Description

On 7th of December 2018 – 2 AM Brisbane time, we will be performing updates on 'capeyork.myownserver.net'. This involves server reboot and expected downtime will be 20 – 30 minutes.


Components

Shared servers (Fluccs)


Locations

Brisbane


Schedule

December 7, 2018 2:00AM - December 7, 2018 3:00AM AEST


December 7, 2018 2:40AM AEST
[Update] Maintenance has been finished now. Please open the ticket from client area if you have any queries.

December 7, 2018 2:02AM AEST
[Update] We have started the maintenance.
Issue with node MVHGW42Partial Service Disruption

Incident Status

Partial Service Disruption


Components

VPS (Exigent)


Locations

Melbourne



December 6, 2018 7:54PM AEST
[Resolved] The node is now online and we have confirmed all the servers hosted on it are working.

December 6, 2018 7:43PM AEST
[Investigating] We had to reboot the node42 and we will update you as soon as it is back online.
Access issue for BroomePartial Service Disruption

Incident Status

Partial Service Disruption


Components

Shared servers (Fluccs)


Locations

Brisbane



December 6, 2018 2:24PM AEST
[Resolved] The issue has been resolved. If you still have issues accessing your service, please open a ticket from the client area.

December 6, 2018 2:10PM AEST
[Investigating] We are having connectivity issue with Broome server and currently checking it.
High load on GabbaOperational

Incident Status

Operational


Components

Shared servers (Fluccs)


Locations

Brisbane



December 6, 2018 11:58AM AEST
[Resolved] The load is now stable and all the services are up and running. If you still have issues accessing your service, please open a ticket from the client area.

December 6, 2018 11:46AM AEST
[Investigating] Gabba is under higher load than usual and we are working in reducing it.
Network equipment upgradePlanned Maintenance

Description

We will be performing a replacement and upgrade of network hardware between below scheduled time: Location:Sydney Start Date: 4th Dec 2018 at 10.00PM Sydney time End Date: 5th Dec 2018 at 12.00 AM Sydney time Description: Replacement and upgrade of network hardware This will only affect those with a service based in Sydney. Services in Melbourne and Brisbane will not be affected. This work involves the replacement of redundant / end of life equipment at a router level. Expected downtime: 30 minutes


Components

Sydney DC, Shared servers (Fluccs), Shared servers (Exigent), VPS (Fluccs), VPS (Exigent), Corporate Cloud (Exigent)


Locations

Sydney


Schedule

December 4, 2018 10:00PM - December 5, 2018 12:00AM AEST


December 4, 2018 10:58PM AEST
[Update] The maintenance is now completed. If you have any problems accessing your service, please open a support ticket and we will be happy to assist you.

December 4, 2018 8:59PM AEST
[Update] As scheduled, we are starting the maintenance.
High Load on WintonPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Shared servers (Fluccs)


Locations

Brisbane



December 3, 2018 9:38AM AEST
[Resolved] The load is now stable and all the services are up and running. If you still have issues accessing your service, please open a ticket from the client area.

December 3, 2018 9:23AM AEST
[Identified] Winton is under higher load than usual and we are working in reducing it.
Brisbane Network UpdatePlanned Maintenance

Description

Tonight we will be preparing the Brisbane network for an upcoming upgrade and there as a result there will be a few short 5 minute outages. This work is scheduled to start at 10PM Brisbane time and the maintenance window is 2 hours We will be performing maintenance on network equipment to prepare for an upcoming upgrade Location: Brisbane Start Date: 30th Nov 2018 at 10.00 PM Brisbane time End Date: 1st Dec 2018 at 00.00 AM Brisbane time Description: Preparation for upcoming network upgrade. This will only affect those with a service based in Brisbane. Services in Sydney and Melbourne will not be affected. Expected downtime: A few instances of 5 minutes


Components

Brisbane DC


Locations

Brisbane


Schedule

November 30, 2018 10:00PM - December 1, 2018 12:00AM AEST


December 1, 2018 12:31AM AEST
[Update] The maintenance was completed as expected.

December 1, 2018 12:31AM AEST
[Update] The maintenance was completed as expected.
Issue with node MVHGW11Partial Service Disruption

Incident Status

Partial Service Disruption


Components

VPS (Exigent)


Locations

Sydney



November 30, 2018 3:56PM AEST
[Resolved] All VMs are now online. If you still have issue accessing your VM, please open a ticket from the cloud portal

November 30, 2018 3:11PM AEST
[Identified] We have rebooted the node and VM are getting back online

November 30, 2018 3:02PM AEST
[Investigating] We are experiencing some issues with Node 11 in Melbourne and we are investigating.