All Systems Operational

Updated a few seconds ago

Brisbane DC




Operational

Sydney DC




Operational

Melbourne DC




Operational

Public cloud (Fluccs)




Operational

Shared servers (Fluccs)




Operational

Shared servers (Exigent)




Operational

VPS (Fluccs)




Operational

VPS (Exigent)




Operational

Smartermail




Operational

Migrations




Operational

Phone System




Operational

0

Upcoming Maintenances

0

Active Incidents

0

Active Maintenances

History (Last 14 days)

Melbourne DC- UPS maintenancePlanned Maintenance

Description

Vocus Data Centres will perform a maintenance at the Melbourne facility. The following maintenance is not anticipated to have any effect on the normal operation of the facility. Please note that this is a hazard notification only and no action is required. Start Date: Friday 17th March 2023 at 12:00 (UTC) End Date: Friday 17th March 2023 at 17:00 (UTC) The new UPS A will be placed into operation as we transfer off UPS A mechanical bypass. The UPS load transfer will be completed without any expected interruption to the supported load.  UPS B will remain online and active throughout this period. 


Components

Melbourne DC, Shared servers (Fluccs), Shared servers (Exigent), VPS (Fluccs), VPS (Exigent)


Locations

Melbourne


Schedule

March 17, 2023 10:00PM - March 18, 2023 3:00AM AEST


March 18, 2023 3:00AM AEST
[Update] Vocus has completed the maintenance.

March 17, 2023 10:00PM AEST
[Update] Vocus is now starting the maintenance
Network Issue in Melbourne routers Partial Service Disruption

Incident Status

Partial Service Disruption


Components

Melbourne DC, Shared servers (Fluccs), VPS (Fluccs), VPS (Exigent)


Locations

Melbourne



March 17, 2023 12:53PM AEST
[Resolved] The IP advertisement is now sorted, so all the traffic is now going through Vocus. If you experience any slowness or any issues, please open a support ticket.

March 15, 2023 1:53AM AEST
[Identified] We are routing the affected IP ranges through our Sydney location, so some services might be a bit slower than usual, but everything is working now. Vocus is busy with another outage at the moment and haven't responded to our query. We will be monitoring the ticket with them and follow up regularly.

March 15, 2023 1:37AM AEST
[Identified] It seems to be a routing issue and only affecting certain IP ranges. We're in contact with Vocus to know what's going on.

March 15, 2023 12:04AM AEST
[Investigating] We have received some alerts from our routers in Melbourne. We are investigating the reason behind this.
Network Issue in Melbourne routersOperational

Incident Status

Operational


Components

Melbourne DC, Shared servers (Fluccs), VPS (Fluccs)


Locations

Melbourne



March 14, 2023 11:08AM AEST
[Resolved] Both power feeds are now restored, so we're closing the incident now.

March 13, 2023 12:40PM AEST
[Monitoring] All switches are now back online, and power should now be restored to all devices. If you're still having issues, please open a support ticket so we can assist you further.

March 13, 2023 11:41AM AEST
[Identified] The engineer is now onsite and checking what's going on with the switches.

March 13, 2023 10:50AM AEST
[Identified] The power B feed has been restored, but not the power A feed. All VPS and hosting clients are back up. It seems like some switches have issues booting because some of them are still not accessible, which affects colocation clients. One of our Engineer is on the way to the datacentre to check what's going on. She should be onsite in the next 40-50 min.

March 13, 2023 9:46AM AEST
[Identified] Vocus have updated us page saying that the power came back online but went down again. Their engineers are still working on restoring the services for all affected clients.

March 13, 2023 9:16AM AEST
[Identified] Vocus is till investigating the issue at the Datacentre but haven't provided any ETA yet. They also updated their status page: https://support.vocus.com.au/s/article/Current-Outages

March 13, 2023 8:36AM AEST
[Identified] We just got off the phone with Vocus, and is seems like the entire datacentre is down in Melbourne. We will keep you updated as soon as we hear back from them

March 13, 2023 8:22AM AEST
[Investigating] There is a power outage at the datacenter and everything is offline, we will get back with more updates on this.

March 13, 2023 8:10AM AEST
[Investigating] We have received some alerts from our routers in Melbourne. the BGP sessions on our primary router went down, which caused some small outages. We are investigating the reason behind this.
DDOS Attack on all LocationsDegraded Performance

Incident Status

Degraded Performance


Components

Brisbane DC, Sydney DC, Melbourne DC


Locations

Brisbane, Sydney, Melbourne



March 13, 2023 3:31PM AEST
[Resolved] The network has been stable for over 24 hours now. Please open a support ticket if you still have issue accessing you services.

March 12, 2023 1:16AM AEST
[Monitoring] We're happy to report that everything is now stable. We will keep an eye to make sure we don't have further issues. If you still cannot access your services, please open a ticket from your client area.

March 11, 2023 9:40PM AEST
[Identified] We have detected multiple DDOS attacks on all our locations. This is affecting our DNS and other services. We are working on mitigating the attacks.
Network Issue in SydneyPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Sydney DC, Shared servers (Fluccs), Shared servers (Exigent), VPS (Fluccs), VPS (Exigent)


Locations

Sydney



March 11, 2023 9:22PM AEST
[Resolved] The have monitored the network for the past few weeks and it has been stable, we're now closing the incident.

February 18, 2023 5:17AM AEST
[Monitoring] All switches were rebooted and the ARP cache was cleared. We will keep monitoring closely to make sure it completely stable.

February 18, 2023 4:48AM AEST
[Identified] Our network engineer has identified that the ARP table is full on some of the switches, which might cause these issues. We need to reboot the switches to clear the ARP cache.

February 18, 2023 3:52AM AEST
[Identified] We've noticed some issues with the BGP sessions again. We have called our network engineer to investigate further.

February 18, 2023 1:58AM AEST
[Monitoring] The network has been stable after the firmware updates. We will keep an eye on the BGP sessions for the next 24-48 hours, to make sure it remains stable.

February 18, 2023 1:24AM AEST
[Investigating] The firmware update is completed on the secondary router. We will now work on the primary router.

February 18, 2023 1:14AM AEST
[Investigating] The BGP session to the ISP seems stable now, but the one between our routers is still flipping. We will do a firmware update on the routers, which will need to be rebooted twice. We will start with the secondary one, which should not cause any downtime. We will update you once done.

February 18, 2023 12:36AM AEST
[Investigating] We have received some alerts from our routers in Sydney. the BGP sessions on our primary router went up and down a couple of times, which caused some small outages. This has been stable for the past 60 min, but we are investigating the reason why it went up and down.