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All Systems Operational

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Scheduled Maintenance

Hardware Upgrade: scph07.ecloud-services.comPlanned Maintenance

Schedule

February 11, 2019 12:58PM - 12:58PM AEST

Components

Shared servers (Exigent)

Locations

Sydney

Description

In order to increase the performance and reliability of our service we are in the process of upgrading our hardware infrastructure. This involves the decommissioning of the node your service is currently running on We will be migrating the server to a new node with greater performance specifications and most importantly with Hot Spare drives The Hot Spares will mean that should a drive fail it will not cause the performance to decrease or the node to go offline, instead one of the Hot Spares will take over. This represents a big step forward in the quality and reliability of our service to you. We will provide progress updates on this page during the migration. Note that the server might need to run an FSCK (File System Consistency Check) when we will start it on the new node, which will increase the time the server will be offline. There is no way to know in advance if the server requires a file check, so we will inform you on the status page if it happens. Description of work: The maintenance will involve migrating the shared server to a different node. Affected Services: Shared server: scph07.ecloud-services.com Maintenance Window: Start Date: SATURDAY 23ND February, 2019 - 10:00 PM AEST End Date: SUNDAY 24TH February, 2018 - 2:30 AM AEST Impact: During the migration, the websites and emails hosted on the shared server will be inaccessible. Expected outage period: 4-5 hours If you have any questions then please let us know by submitting a support ticket through your client area at https://cloudportal.exigent.com.au where we will be happy to assist.
Hardware Upgrade: scph08.ecloud-services.comPlanned Maintenance

Schedule

February 22, 2019 10:00PM - February 23, 2019 2:30AM AEST

Components

Shared servers (Exigent)

Locations

Sydney

Description

In order to increase the performance and reliability of our service we are in the process of upgrading our hardware infrastructure. This involves the decommissioning of the node your service is currently running on We will be migrating the server to a new node with greater performance specifications and most importantly with Hot Spare drives The Hot Spares will mean that should a drive fail it will not cause the performance to decrease or the node to go offline, instead one of the Hot Spares will take over. This represents a big step forward in the quality and reliability of our service to you. We will provide progress updates on this page during the migration. Note that the server might need to run an FSCK (File System Consistency Check) when we will start it on the new node, which will increase the time the server will be offline. There is no way to know in advance if the server requires a file check, so we will inform you on the status page if it happens. Description of work: The maintenance will involve migrating the shared server to a different node. Affected Services: Shared server: scph08.ecloud-services.com Maintenance Window: Start Date: FRIDAY 22ND February, 2019 - 10:00 PM AEST End Date: SATURDAY 23RD February, 2018 - 2:30 AM AEST Impact: During the migration, the websites and emails hosted on the shared server will be inaccessible. Expected outage period: 4-5 hours If you have any questions then please let us know by submitting a support ticket through your client area at https://cloudportal.exigent.com.au where we will be happy to assist.

Brisbane DC




Operational

Sydney DC




Operational

Melbourne DC




Operational

Public cloud (Fluccs)




Operational

Shared servers (Fluccs)




Operational

Shared servers (Exigent)




Operational

VPS (Fluccs)




Operational

VPS (Exigent)




Operational

Corporate Cloud (Exigent)




Operational

2

Upcoming Maintenances

0

Active Incidents

0

Active Maintenances

History (Last 14 days)

Uluru Server issuesPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Shared servers (Fluccs)


Locations

Brisbane



February 9, 2019 9:16PM AEST
[Resolved] The issue is sorted without rebooting the server. All the websites are now online.

February 9, 2019 9:04PM AEST
[Investigating] We have an issue on the Uluru Server and had to reboot server. We will update you as soon as it is back online.
Issue with node MVHGW56Partial Service Disruption

Incident Status

Partial Service Disruption


Components

VPS (Exigent)


Locations

Melbourne



February 7, 2019 8:58PM AEST
[Resolved] We had to rebuild the servers and have updated the affected customers.

February 7, 2019 5:18PM AEST
[Identified] The servers has hardware failed and we are rebuilding the servers affected on a new node.

February 7, 2019 3:42PM AEST
[Identified] There is some issues with the drives, a technician is on the way to the DC to have a look.

February 7, 2019 3:12PM AEST
[Investigating] There is issue with the node MVHGW56 and we are working it. We will keep you updated with the progress.